With our growing facility and customer base, Matt Dalton is anxious to hire the right person ASAP. Interested in making a great career in our friendly family owned business, we are interested in meeting you soon. Yankee Ford provides a complete Benefits Package and excellent team environment. Call Matt @ 877-336-0672 or stop by between 8:00 am and 5:00 pm.
If you can make customers feel welcome and confident that their needs are being met, then our dealership may be an excellent career home. We need more than a Service Advisor; we need an expert in the art and science of customer service-someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.
Job Responsibilities
• Attitude is everything-greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
Experience:
• Automotive/Advisor 1 year minimum
• Proven track record of above average Sales and CSI scores
• Reynolds and Reynolds experience helpful
• Start Date: ASAP
We offer a competitive pay plan, salary and monthly
bonus. Call Matt @ 207-799-5591 or stop by Yankee Ford 165 Waterman Drive South
Portland Maine between 8:00 am and 5:00 pm.